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auvious 2.28 (current)

· 2 min read
Michael Korkaris
Michael Korkaris
PO

The new release for Genesys Cloud, Engage, Talkdesk and NICE CXone is up :)

Release notes​

2.28.1 - 2026-11-06​

  • Feature / Use the Gitlab project display name instead of path for the automated changelog email

2.28.0 - 2026-11-06​

  • Feature / Co-browse: agents can annotate (marker, arrow, eraser, clear) the screen a customer shares from the mobile SDKs, and the customer sees the annotations on their phone.
  • Feature / Co-browse: agents can co-browse a mobile SDK customer directly in the call with the customer sharing a masked screen from the call.
  • Feature / Co-browse: sketching is gated on a new sketch capability.
  • Feature / Deepfake detection: agents can check whether a customer's media is authentic (Reality Defender).
  • Feature / Vision: analysis results are stored with the snapshot, so other agents and a page reload show them too.
  • Feature / Security settings: admins can set the retention period (days) for agents' personal data.
  • Feature / Genesys: option to detect outgoing email interactions.
  • Feature / Custom translations: filters and paging for the translation keys.
  • Bug fix / Participants from the mobile SDK no longer get the "send file" and "request full screen" controls, since the SDK does not support them.
  • Bug fix / A failed appointment join no longer breaks the next call (missing customer tile or co-browse, recording errors).
  • Bug fix / Settings, reports and audit pages are only reachable by users with the matching role; others are sent to the welcome page.
  • Bug fix / When the agent name is hidden in settings, it is no longer sent in the participant metadata.
  • Bug fix / Recording exports: the retry and cancel buttons work, and a deleted export disappears from the list.
  • Bug fix / Co-browse recovers its media stream when the stream is recovered.
  • Bug fix / The error handler no longer crashes when the error is empty.